FAQs (Frequently asked questions)
Below is a list of frequently asked questions concerning the event.
Please do not hesitate to contact us (fill out form at the bottom of our home page) or directly at email@example.com
should you have any questions regarding the festival, that are not featured below.
We will try our best to answer your questions.
WHAT TIME DOES THE FESTIVAL START?
The doors open at 1:00 PM on Saturday, September 24th, 2016. We highly recommend arriving early to avoid delays, traffic, and for a swift entry into the venue.
HOW MUCH ARE TICKETS?
We tailored our prices to accommodate for the average students pocket – no pun intended.
All ticket prices listed are subject to HST, convenience fees and delivery charges (where applicable).
All tickets are subject to availability. Full price listing can be viewed at (www.elefestival.com/tickets).
Box office prices will be announced on the morning of the festival, and will be available based on capacity.
We highly recommend that our patrons take advantage of pre-sale and early bird advance sales that are available online – this ensures entry into the festival and guarantees our lowest prices.
HOW DO I BUY A TICKET?
You can buy tickets online via WantTickets (www.elefestival.com/tickets)
Contact one of our promoters to coordinate with them for a purchase. (www.elefestival.com/promoters)
You may also visit one of our ticket outlets (www.elefestival.com/tickets)
WHAT IS THE MINIMUM AGE REQUIREMENT?
You must be 16 years or older, with valid government issued ID.
DO I NEED TO SHOW A VALID PHOTO ID?
At the entrance gates, security will check validity of your ID Driver’s license, health card, passport, citizenship card, resident card and BYOD card. No other cards will be deemed valid.
WILL THERE BE A 19+ AREA WITH ALCOHOLIC BEVERAGES BEING SERVED?
ELE Festival is an alcohol-free event. However, certain areas of the venue may be licensed drinking areas. We will announce any possibility of this as soon as it is confirmed, but it will most likely be off festival grounds (i.e. not on dance floor).
CAN I LEAVE AND COME BACK INSIDE?
Re-entry into the festival is only permitted until 7:00 PM. At that time, in and out privileges will no longer be available to patrons.
After that time, ticket holders that enter the festival will not be allowed to leave.
Those who wish to leave the festival will have their bracelet cut.
WHERE IS THE FESTIVAL LOCATED?
University Square / Place d’Université
E.L.E Festival 2016 will take place at University Square / Place d’Université, an outdoor venue within the University of Ottawa’s campus located at 120 University Private, University of Ottawa.
WILL THERE BE FOOD VENDORS ON SITE?
There will be various food and beverage vendors on site for an assortment of food and refreshments, including Shawarma, Poutine, BBQ (burgers, hot-dogs)
WILL THERE BE TOILETS AT THE FESTIVAL?
The venue has multiple bathroom facilities. Some stalls are especially accessible to handicapped patrons in wheel chairs or any impediments.
WILL THERE BE ATM ON SITE?
WILL THERE BE MERCH AVAILABLE ON SITE?
There will be an array of merchandise available for purchase.
WILL THE SITE BE WHEELCHAIR ACCESSIBLE?
However, wheelchair access will be limited to certain areas. We recommend having a companion/attendant to help. There will be a reserved areas designated for patrons using wheelchairs
WILL THERE BE EMERGENCY STAFF ON SITE?
There will be Ottawa Police, University of Ottawa Protection Services, and Garda Security officers patrolling the venue at all times.
Paramedics and an ambulance may be called on site to assist in any emergency.
There will also be a FIRST AID TENT for minor accidents and injuries.
To locate the FIRST AID TENT, please check the detailed map inside of your festival program, which will be given to you upon entry.
IF I GET SICK OR HURT, WILL THERE BE FIRST AID AVAILABLE?
The University of Ottawa Student Emergency Response Team (UOSERT) is a levy-funded service of SFUO that provides 24/7 emergency medical coverage to students, faculty, and visitors to the university campus.
UOSERT’s responders are trained to a minimum standard of Red Cross First Responder.
They carry oxygen, airway management and trauma equipment. First Responders are trained to handle first aid emergencies and provide basic life support for traumatic injuries such as head/spine, chest/abdominal/pelvic, soft tissue injuries and medical emergencies in a pre-hospital setting.
What is a first responder?
“First Responder”, in the UOSERT context, refers to a person who has successfully completed the Canadian Red Cross’s 40 hour “First Responder” course. The course is comparable to that completed by municipal firefighters (in fact, many departments take the Red Cross course). First Responders are trained to provide basic life support pre-hospital care prior to paramedic arrival or to treat patients with less serious illnesses and injuries and discharge them without calling for paramedic back up
Interested in getting involved?
If you are interested in joining the team or want more information, please feel free to contact us at firstname.lastname@example.org.
Want to be kept up to date with UOSERT? Request to join our mailing list at email@example.com or join our Facebook group!
WILL THERE BE AN INFORMATION TENT?
There will be an INFORMATION TENT to help you with any inquiries you may have.
To locate the INFORMATION TENT, please check the detailed map inside of your festival program, which will be given to you upon entry.
WILL THERE BE A LOST AND FOUND?
There will be a lost and found bin located at the Information Tent.
Please check the detailed map inside of your festival program, which will be given to you upon entry.
WILL THERE BE SEARCHES ON SITE?
Every person will be thoroughly searched upon arriving on site. All objects disallowed will then be confiscated and will not be returned.
ARE BACKPACKS ALLOWED?
Backpacks and over-sized bags are not allowed inside of the festival.
However, fanny packs, small purses, and draw string bags will be permitted; they are subject to a security check prior to entry.
Please note that we are not responsible for any lost or stolen items.
WHAT ITEMS/OBJECTS CAN I BRING ON SITE?
• Camelbacks (Maximum size 70oz and must be empty upon arrival)
• Electronic Cigarettes with factory pack sealed juice bottles
• Fanny packs, Small Purses, and Drawstring bags (Subject to security search)
• Point and shoot, non-professional cameras
• Illuminated or glowing jewelry
• Kandi, Kandi masks
• Flags and banners
• Prescription medication (you must have the prescription in your name with you)
• Sunscreen (Must be sealed and can not be the aerosol type)
• Small towels
• GoPros (head & chest mounts are permitted
WHAT ITEMS/OBJECTS ARE NOT ALLOWED ON SITE?
No Illegal or illicit substances, drugs, or drug paraphernalia
No Weapons of any kind
No outside liquids or food
No object that can be used as a projectile
No flammable items or liquids including aerosols and fireworks
No Selfie Sticks or Camera Polesflag poles, sticks, or “totems”
No professional cameras (cameras with detachable lenses)
No laser pointers
No water toys
No coolers, thermos, containers or bottles
No large backpacks/bags (There will be a bag check available for $5.00)
No air horns
No video cameras or audio recorders
No musical instruments
No umbrellas, chairs, blankets, sleeping bags or tents
No beach balls, soccer balls, baseballs, etc…